Find an order

On the web

1. Open Orders and type the customer’s name, phone number or order code in the search field.
2. Search keeps the selected status filter. Choose Completed for completed or cancelled orders, or Missed for older orders that still need attention.
3. For a restaurant on a small screen, the list shows one period at a time: today’s orders, or later ones after you choose Upcoming in the filter menu (the filter button with three lines beside the search field). Check both.
4. Open the matching order to read its details.

All is the live queue: finished orders are under Completed, and missed orders are under Missed.

In the app

1. Use the Search tab and choose Orders. On a wide iPad, use the search field above the order list.
2. Enter the customer’s name, phone number or order code. On a wide iPad, choose All to include upcoming orders or Today to narrow the dates.
3. Open the matching result. Search in the app looks across all queue filters.

An order from an earlier day

1. Orders holds today, the coming days and unfinished older orders. An order completed on an earlier day is in Insights.
2. On the web, open Insights. It opens on This week and its search only looks inside the chosen period, so first choose All time under Period in the filter menu (the button with three lines), then use the search field. In the app, choose Insights in the Search tab, or search in Insights on a wide iPad; the app searches all history.