Get help signing in

Check your credentials, reset a forgotten password, or contact the Mise team.

Check the sign-in form

Enter the email address and password provided for your Mise account, then choose Sign in.
Use the eye button in the password field to check the password you typed. Read any message shown by the form; a connection error means you should check your internet connection.

On the sign-in page, choose Forgot password? under the password field. In the app, tap Forgot password? under Sign in.
Enter the email address you sign in with and choose Send link. If it has a Mise login, an email with a link arrives from Mise.
Open the link within 1 hour, enter a New password of at least 8 characters and choose Set password. You are signed in. The link works once; if it has expired, choose Send a new link.

In the app, choose Need a hand? on the welcome or sign-in screen, then Email support.
On the web, choose the support@mise-app.ee link at the bottom of the sign-in page, or email that address yourself. Include your venue name, sign-in email address and the error message you see.
Never include your password in the message.

On the passcode screen, tap Forgot at the bottom left of the keypad, then choose Sign Out in the alert that opens. A passcode made of letters and numbers has no Forgot button: after ten wrong attempts the app signs you out the same way.
Sign in again with your email address and password. You can set a new passcode in Settings → Passcode & Face ID (Passcode & Touch ID on a device with Touch ID, plain Passcode on one with neither) by choosing Turn Passcode On.